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Telemarketing Training course
TELEMARKETING SKILLS AT MIDLANDS TRAINING
This one day course takes place frequently and it is designed for staff undertaking a Telemarketing role to help tjem deal more effectively with clients on the telephone.
Please call 01384 441144 for more dates as we run these courses frequently.
Ask for Jennifer or Mary.
New Telemarketing Training courses take place each week: normally commencing on a Monday. You may choose to take a one day, 2 day or 3 day course to suit your needs. Choose from commencement dates for courses each week. Additional dates are also available so please ask if you need more options.
Midlands Business Centre Ltd, Cradley Enterprise Centre,
Maypole Fields, Cradley, Halesowen, B63 2QB
Your course will be tailored to suit any individual requirements that you may have and will cover a wide range of skills including:
* 10 Basic Steps to successful telemarketing
* Establishing goals
* Organising your work area
* Organising your telemarketing system
* Managing your time
* Prioritising activity
* Making the sales call
* Questioning techniques
* Communication skills/getting through to the decision-maker
* Listening skills * Creating a need
* Negotiating and closing the appointment/sale
* Achieving goals
* Measuring success and celebrating success
* Practice routines
* Handling objections
* Terminating a conversation
* Handling incoming sales calls
* Dealing with difficult clients
* Avoiding confrontation
* ACHIEVING AND MAINTAINING PEAK STATE!!
For more information call Jennifer or Mary now on 01384 441144
If you prefer to email us, do include your name, address and telephone number and a few words about the course you are interested in.
You get first class training with Midlands Training at Midlands Business Centre. for your Telemarketing Course # TEL 01
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