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Customer Care Training Courses

<H1>Customer Care Training Courses</h1>
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Customer Care Training Course at Midlands Training

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New Courses start each week: please ask about your preferred dates! Call for details on 01384 44114 and speak with Jennifer or Mary!

Your one day course will cover 

Why Customer Care and Service are important
Understanding what Customers expect when doing business with your company
What Customers believe
Defining Customer Care/Service
How to deliver effective service
Effective communication
Managing your behaviour when dealing with Customers Techniques for dealing with difficult Customers
How to handle complaints
How you and your company can improve the service it offers
Personal Action Plan

New Courses take place each week and you will really feel the benefit from participating in a Customer Care Course at Midlands Training.

You will soon have all the skills to help you in dealing with customers, even those who sometimes appear difficult!

Recent comments received:

I will do everything in a different way now as a result of my Customer Care Training Course at Midlands Training, and best of all I learned great things that will improve my life!! David - Wood Green Academy>/

 

I gave top marks for this Customer Care course. It has been very valuable, I am now more confident about how to deal with customers, even difficult customers, because I now have the skills to know what to say and how to say it!! Lisa P: Tokai Carbon Europe Ltd"

(p>Raj Jangra from Palletforce "the course is very informative, and opens the mind to the potential issues. It gave me another perspective about what Customer Service is"!

from MC from Barnardo's: "This course was very useful and I now feel inspired to put into practise all the new skills I learned!"

SF stated it was an "Excellent Course just right!!"

Susan M said she "liked the 1 to 1 training and being able to dwell on specific areas relating to her own situation"

"A good "no nonsense" presentation and the Trainer Mary has a wide knowledge and understanding! What I liked best was the "good no nonsense presentation" David W

For further information call Jennifer or Mary NOW on 01384 441144 


If you prefer to email us, do include your name, address and telephone number and a few words about the course you are interested in. Click here to email Midlands Training

For first class training for your Customer Care Course call Midlands Training now and speak to Jennifer or Mary on 01384 441144

Midlands Business Centre
Midlands Training Ltd 
Midlands Business Centre Ltd
Cradley Enterprise Centre
West Midlands B63 2QB

Telephone 01384 441144 and ask for Jennifer or Mary

(c)Midlands Training Ltd 2016


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