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Receptionist Training Course

<H1>Receptionist Training Course</h1>
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Receptionist Techniques Course at Midlands Training

This one day course is designed for people in a Receptionist role to help them deal more effectively with clients both on the telephone and in person. These courses are available each week!

Your course will be tailored to suit any individual requirements, which we would ask you to specify.

Please call 01384 441144 and speak with Jennifer or Mary or if you prefer to send an email please click here!!


Our standard course covers all the basic skills including:

* First Impressions Count
* Responsibilities of the Receptionist
* The Reception Area
* Creating and maintaining a good business relationship with your clients
* Quality and Service
* Meeting and greeting your clients face to face
* How to promote a good image
* Dealing with enquiries face to face Essential Ingredients of Telephone Techniques for Receptionists
* Answering callers
* Taking messages
* Handling complaints
* Dealing with difficult clients
* Leaving messages
* Dealing with answerphones
* Avoiding confrontation
* Being firm but polite
* Call control
* Terminating a conversation
* Taking enquiries
* Improve Performance
* Professional Behaviour
* Communications

2016 Dates for Receptionist Courses: 15 January, 23 February, 23 March, 29 April, 18 May, 26 June, 15 July, 27 August, 24 September, 8 October, 5 November, 6 December

Also available: 2 day and 3 day Receptionist Courses

For more information call Midlands Training now and speak to Jennifer or Mary on 01384 441144

If you prefer to email us, do include your name, address and telephone number and a few words about the course you are interested in.

Recent Testimonials: The "how to deal with difficult customers" was most valuable to me!! Stephanie M: M & B Bark Supplies

" The whole day was beneficial to me.  Everything I learned will help my role in my company"  Ellie G              Re-Carb Engineering Ltd.

"This Receptionist Training was a great course and I now know how to deal with complaints!" Grace W, M & B Bark Supplies

Click here to email Midlands Training or call Jennifer or Mary on 01384 441144

Popular Receptionist courses take place regularly at Midlands Training at Midlands Business Centre

for Reception Techniques Training Courses

# REC 01

Midlands Training Ltd
Midlands Business Centre
Cradley Enterprise Centre, Maypole Fields
West Midlands B63 2QB 
Telephone 01384 441144
email - courses@midlandstraining.com

(c)Midlands Training Ltd 2016


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