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Telephone Techniques Training Courses

<h1>Telephone Techniques Training Courses</h1>
<h1>Telephone Techniques Training Courses</h1>
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Courses are are available most weeks.  Please let us know your preferred date and we will do our best to match your requirements.   This popular course runs frequently.


The next Advanced Telephone Techniques 1 day training course takes place each month, and often each week.  9.30a.m. to 16.30p.m.

This one day course is designed for people undertaking a Telephonist role: to help them deal with clients more effectively.

CALL JENNIFER OR MARY NOW ON 01384 441144 OR if you prefer to email Midlands Training Ltd, please click here

Midlands Business Centre Ltd, Cradley Enterprise Centre,

Maypole Fields, Cradley, Halesowen, B63 2QB

Your course will be tailored to suit any individual requirements you may have and will cover all the basic skills including:

* First Impressions Count
* Creating and maintaining a good business relationship with your clients
* Quality and Service
* How to promote a good image
* Essential Ingredients of Telephone Techniques
* Answering callers
* Taking messages
* Taking enquiries
* Dealing with difficult clients
* Handling complaints
* Leaving messages
* Dealing with answerphones
* Avoiding confrontation
* Being firm but polite
* Call control
* Terminating a conversation

Included in this course are Personal Development Skills to improve Performance and
Professional Behaviour and achieve excellent results from your communications. 

Call Jennifer or Mary now  on 01384 441144 to see how you can gain these new skills right now! or Click here to email Midlands Training

Please call us on 01384 441144 or email us at courses@midlandstraining.com. There is also a link you can click under the photograph at the top of the page                             on the right hand side!!


I found this course very valuable especially dealing with difficult customers. and I gave top marks to the Trainer! Mary is very knowledgeable, she related well to the course content and to my telephone communication requirements! Matt from Ampteam. November  

"Mary adapted the training brilliantly to match Slimming World's culture - it was a very personalised training!" Sarah C

"It was an excellent course I learned so much thank you!" Carole L

"What I liked best about my Telephone Techniques training is that it was really tailored to match our working environment!" Julie S

You will learn how to get the best out of your Telephone Techniques now!

We're here to help! # TEL 03
Midlands Training Ltd
Midlands Business Centre Ltd 
Cradley Enterprise Centre, Maypole Fields, Cradley, B63 2QB

Telephone 01384 441144
Or if you prefer to email Midlands Training Ltd: please click here


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