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Telephone Techniques Training Courses
Telephone Techniques Training Courses
Telephone Techniques Training Courses
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TELEPHONE TECHNIQUES COURSE AT MIDLANDS TRAINING

Dates to choose from for this course 28 April, 9 May, 30 June, 7 July, 4 August, 23 September, 8 October, 5 November, 1 December - from 9.30p.m to 4.30p.m.

This one day course is designed for anybody undertaking Telephonist role to help them deal more effectively with clients both on the telephone.

Your course will be tailored to suit any individual requirements that you may have and will cover all the basic skills including:

* First Impressions Count
* Creating and maintaining a good business relationship with your clients
* Quality and Service
* How to promote a good image
* Essential Ingredients of Telephone Techniques
* Answering callers
* Taking messages
* Taking enquiries
* Dealing with difficult clients
* Handling complaints
* Leaving messages
* Dealing with answerphones
* Avoiding confrontation
* Being firm but polite
* Call control
* Terminating a conversation

Included in this course are Personal Development Skills: Improve Performance
Professional Behaviour
Communications

Call Jennifer or Mary now on 01384 441144 to see how you can gain these new Telephone Techniques skills right now! or Click here to email Midlands Training

You will learn how to get the best out of your Telephone Techniques now!

We're here to help! # TEL 03
Midlands Training
Midlands Business Centre
The Auction House
88 St Johns Road Stourbridge
West Midlands DY8 1EH

Telephone 01384 441144
Fax 01384 440150

email - college@midlandsbusiness.plus.com

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