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Management Courses each month
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Training Courses and Coaching at Midlands Training in West Midlands:
Management Training Courses, Personal Development Courses, Secretarial P A Training, Web Design Courses, Shorthand Training, Accounts and Bookkeeping Courses, Train The Trainer Training, Anger Management Courses, Public Speaking Training, Assertiveness Courses, Confidence Building Training, Managing Yourself Courses, Managing Others Training, > Sales and Marketing Courses > Telemarketing Training course
Telemarketing Training course
************************** ******************** TELEMARKETING SKILLS AT MIDLANDS TRAINING This one day course is designed for anybody undertaking a Telemarketing role to help him or her deal more effectively with clients on the telephone. Your course will be tailored to suit any individual requirements that you may have and will cover a wide range of skills including: * Preparation * 10 Basic Steps to successful telemarketing * Establishing goals * Organising your work area * Organising your telemarketing system * Managing your time * Prioritising activity * Making the sales call * Questioning techniques/communication skills/getting through to the decision-maker * Listening skills * Creating a need * Negotiating and closing the appointment/sale * Achieving goals * Measuring success and celebrating success * Practice routines * Handling objections * Terminating a conversation * Handling incoming sales calls * Dealing with difficult clients * Avoiding confrontation ACHIEVING AND MAINTAINING PEAK STATE!! For more information call Jennifer or Mary now on 01384 441144 If you prefer to email us, do include your name, address and telephone number and a few words about the course you are interested in. Click here to email Midlands Training You get first class training with Midlands Training at Midlands Business Centre. for your Telemarketing Course # TEL 01
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