Click here to request more information! Email A Friend About This Course

More Courses In This Category » Interviewing Skills Techniques Training Course » Appraisal Skills » ASSERTIVENESS TRAINING COURSE » INNOVATION AND CREATIVITY TRAINING COURSE » OFFICE MANAGEMENT SKILLS TRAINING COURSE » LEADERSHIP SKILLS » PERSONAL DEVELOPMENT TRAINING COURSES » CONFIDENCE BUILDING TRAINING COURSE » TIME MANAGEMENT TRAINING COURSE » PUBLIC SPEAKING TRAINING COURSE » MOTIVATIONAL SKILLS TRAINING COURSE » STRESS MANAGEMENT TRAINING COURSES » MANAGEMENT TRAINING COURSES » CONFLICT MANAGEMENT COURSE » CUSTOMER CARE TRAINING COURSE » ADDITIONAL MANAGEMENT COURSES » CHAIRING MEETINGS EFFECTIVELY » ANGER MANAGEMENT COURSE » Supervisory Skills Training Course

*******************************

Customer Care Training Course at Midlands Training

Courses are are available most weeks as well as the following dates: 2 February, 18 March, 16 April, 24 May, 4 June, 28 July, 10 August, 9 September, 20 October, 11 November, 12 December

Your one day course will cover
Why Customer Care and Service are important
Understanding what Customers expect when doing business with your company
What Customers believe
Defining Customer Care/Service
How to deliver effective service
Effective communication
Managing your behaviour when dealing with Customers Techniques for dealing with difficult Customers
How to handle complaints
How you and your company can improve the service it offers
Personal Action Plan

New Courses take place each week and you will really feel the benefit from participating in a Customer Care Course at Midlands Training.

You will soon have all the skills to help you in dealing with customers, even those who sometimes appear difficult!

Recent comments received from MC from Barnardo's: "This course was very useful and I now feel inspired to put into practise all the new skills I learned!"

SF commented "Excellent Course just right!!"

For further information call Jennifer or Mary NOW on 01384 441144

If you prefer to email us, do include your name, address and telephone number and a few words about the course you are interested in. Click here to email Midlands Training

For first class training for your Customer Care Course call Midlands Training now and speak to Jennifer or Mary on 01384 441144

Midlands Training
Midlands Business Centre
The Auction House
88 St Johns Road
Stourbridge
West Midlands DY8 1EH

Telephone 01384 441144